https://www.theretailtoolkit.com.au/blog daily 0.75 2026-04-02 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/5dce23bb-53f0-43c7-ac4a-5b73724d7a7a/Blog_Header.jpg https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/d3edbdb6-ff9e-4f7b-9789-e5424dc074f1/The+Retail+Toolkit_Logo_Teal_No+background.png https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/0c407545-7945-4b3c-a8b5-429f4ac39265/Infinity+Symbol_Teal.png https://www.theretailtoolkit.com.au/blog/how-to-tell-a-customer-you-cant-help monthly 0.5 2026-03-25 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/707fa023-9a72-40d5-9295-a8d7dfd80bab/Blog_Featured+Image_Tell+a+customer+can%27t+help+them.jpg Blog - How do you tell a customer you can’t help them - and still have them come back next time? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/62cc6f6e-7d90-46b3-a871-6a14694ef8c1/Blog_Green+Tile_5+Step+Service+Framework.jpg Blog - How do you tell a customer you can’t help them - and still have them come back next time? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/f148bfde-8402-4a75-b1d7-9f125dd29611/Blog_Green+Tile_Say+this%2C+not+that+1.jpg Blog - How do you tell a customer you can’t help them - and still have them come back next time? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/f89ca72d-a974-4421-b2c4-83834190cb3e/Blog_Green+Tile_Listen+%26+Learn+Shadowing.jpg Blog - How do you tell a customer you can’t help them - and still have them come back next time? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.theretailtoolkit.com.au/blog/dont-call-me-love-customer-service monthly 0.5 2026-03-25 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/f6ceb079-63bf-42cc-9001-1a19c1668cfc/The+Retail+Toolkit_Customer+Service_Don%27t+Call+Me+Love.jpg Blog - Friendly or Familiar? When Customer Service Gets it Wrong - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.theretailtoolkit.com.au/blog/whats-on-trend-2025-gravy monthly 0.5 2025-09-23 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/f751ebd8-fc07-4a34-9019-bdc82560b252/Blog_Social+Image_The+Retail+Toolkit_Rectangle_Whats+on+Trend_Blog+Page.jpg Blog - What’s on Trend in 2025? It’s Gravy! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.theretailtoolkit.com.au/blog/its-not-about-you-product-selection monthly 0.5 2026-03-10 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/28fa930f-e300-42cc-a694-6863b3720ea2/Blog_Featured+Image_Its+Not+About+You.jpg Blog - It’s Not About You - Why Product Selection Must Start with Your Customers and Not Yourself - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/49ef4d5f-a28b-4528-968a-cd91d3f6b35c/Quote_Its+Not+About+You.jpg Blog - It’s Not About You - Why Product Selection Must Start with Your Customers and Not Yourself - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/6001fad4-59a3-4c64-8449-d6977b822c86/Meet+Eleanor.jpg Blog - It’s Not About You - Why Product Selection Must Start with Your Customers and Not Yourself - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.theretailtoolkit.com.au/blog/2j5fq8ay1v0pu695rhkkppq7uhfvec monthly 0.5 2025-09-15 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/5d9fe5c5-187e-4231-828e-b3bcb022d8d7/Blog_Numbers_Product+Placement+1.jpg Blog - The 3 Golden Rules of Product Placement - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/28ebe7c4-eb9e-47e2-8beb-ae1e06ed61f8/The+Retail+Toolkit_Shelves_Eye+Level.jpg Blog - The 3 Golden Rules of Product Placement - Make it stand out Eye level is prime real estate for your best selling, high margin products. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/9253dbd8-dfb7-45f8-aadf-6d3613340623/Blog_Numbers_Product+Placement+2.jpg Blog - The 3 Golden Rules of Product Placement - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/1fccb532-f1e6-4f92-8713-ff1a48558586/Blog_Numbers_Product+Placement+3.jpg Blog - The 3 Golden Rules of Product Placement - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/8e8286fd-72d2-4e69-9eaa-eebeccf4681e/Z_Pattern.jpg Blog - The 3 Golden Rules of Product Placement - Make it stand out Customers read the shelves from left to right in a Z-Pattern, just as they would a book. Knowing this lets you tell them a product story. https://www.theretailtoolkit.com.au/blog/right-to-disconnect-laws monthly 0.5 2025-09-06 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/760e3d55-a0d1-4331-84ed-52f552c496ee/Blog_Featured+Image_Right+to+Disconnect.jpg Blog - Right to Disconnect Laws - Making Your Business a Better Place to Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/2d6cadf8-51d5-4364-9010-fe08294760bd/Small+Business+Peak_Right+to+Disconnect.jpg Blog - Right to Disconnect Laws - Making Your Business a Better Place to Work - Small Business Peak www.smallbusinesspeak.org.au Keep this website bookmarked as an easy-to-read reference for any workplace relations matters, not just this one. It’s a FREE service designed to make it easier for you to understand and implement regulatory changes. It’s developed by the Council of Small Business Organisations Australia (COSBOA) with grant funding from the Australian Government Department of Employment and Workplace Relations through the Productivity Education and Training Fund. There are several documents relating to the Right to Disconnect on the PEAK website. To see them all, click here and tick ‘Right to Disconnect’ in the menu on the left. Guide for Small Business Email Templates for Small Business Right to Disconnect: Quiz Practical Examples https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/8e104cd5-160e-46d9-a53d-d799583444ba/Fair+Work_Right+to+Disconnect.jpg Blog - Right to Disconnect Laws - Making Your Business a Better Place to Work - Fair Work Commission www.fairwork.gov.au The Fair Work’s website has some valuable tools that help to explain the Right to Disconnect. It’s worth reviewing the videos, which seek to explain dealing with having conversations with your team (particularly around emergency roster contact) and how it affects senior roles. Also, the Award reference on this page is a handy tool to quickly see tailored information relating to each industry in relation to emergency roster changes. https://www.theretailtoolkit.com.au/blog/move-beyond-whatsapp monthly 0.5 2025-09-15 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/e4a2b884-66d1-4cec-9089-c1afd0e6e91c/Blog_Featured+Image_WhatsApp.jpg Blog - Move beyond WhatsApp - Better Ways to Manage Team Communications. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.theretailtoolkit.com.au/blog/inventory-shrinkage monthly 0.5 2025-09-03 https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/5b50ff08-9396-4826-b65a-f12ad32fa5cf/Blog_Featured+Image_Inventory.jpg Blog - Inventory Shrinkage - No one likes it, especially when it’s owner induced! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/c8bc4eba-84c8-4d49-aba8-2921225be689/Business+Owner_Bulk+food.jpg Blog - Inventory Shrinkage - No one likes it, especially when it’s owner induced! - Make it stand out Ok, this isn’t me but pretend I’m this good looking! I always knew that I wanted to sell my business in the fourth year of owning it. This was the perfect time for me personally and also, it would have had three years to run on the lease but also have three full years of strong financials to share. Therefore, my aim was to maximise profits to get the best price possible (which I was successful at) and so I almost never took stock from my store without paying for it. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/ccb6711e-36f4-4980-9ff7-7806dee0453c/Business+owner_Butcher.jpg Blog - Inventory Shrinkage - No one likes it, especially when it’s owner induced! - Make it stand out My friend was in it for the long haul. He intended to keep his business for many years, perhaps even pass it on to his kids. He wasn’t expecting to sell it for such a long time that he didn’t mind sacrificing a bit of profit so that he could feed his family from his business. 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You should too! Keep an eye out for what your competitors are doing but also for opportunities to gather a few more nuts for your cache. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/1756019121148-2O9R4A4GK6NG82E8KMLL/Squirrel_4.jpg Blog - Build a ‘Just in Case’ Cache. - Make it stand out DIVERSIFY YOUR ASSETS Squirrels are famous for scatter hoarding. They don’t put all their food in one place. I guess it’s like a chicken not putting all their eggs into one basket. You shouldn’t either. Build a diverse revenue stream and a mix of suppliers to reduce risk. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/1756019122809-ZFDR7D1HW1RS5IXQORXF/Squirrel_2.jpg Blog - Build a ‘Just in Case’ Cache. - Make it stand out BE A STRATEGIC THINKER When a squirrel thinks others are watching, it will dig a hole and pretend to bury a nut. It’s a strategic thinker, protecting its assets. Protect your assets too. Secure your IP and keep your key strategies confidential. You don’t want others to hear about them before you’re ready to launch. https://images.squarespace-cdn.com/content/v1/68a9015ace47943e15105aa2/1756019123444-X5GKJP493PHYIN72YC8P/Squirrel_3.jpg Blog - Build a ‘Just in Case’ Cache. - Make it stand out BE A PROBLEM SOLVER Squirrels are incredibly resourceful. They can even figure out how to navigate a ‘squirrel-proof’ bird feeder. In your business, don’t give up. Learn from trial and error then adjust your approach until you succeed. 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